Group of bus drivers standing in front of a large white bus and a smaller white van, with trees and a clear blue sky in the background.
A man operates a wheelchair lift on a white Mercedes-Benz bus, surrounded by trees.

1. What are the current school bus fares and how do I pay with TransportMe smartcard?

School bus fares on our contracted routes are set by the Tasmanian Department of State Growth. Students using a TransportMe smartcard enjoy cashless travel and often receive a small discount compared to cash fares. You can top up your smartcard conveniently through the TransportMe Passenger app using Visa or Mastercard, or with cash directly on the bus. For the most up-to-date fares, please contact our office or check the TransportMe app.

2. How do I apply for or replace a student smartcard?

Students can apply for a new TransportMe smartcard for free using our online application form on the website. Replacement cards for lost, stolen, or damaged ones cost $10 each. Once ordered, the card is usually processed quickly and can be collected or delivered depending on your location. Please ensure all student details are filled in accurately on the form.

3. What safety features do your school buses have?

All our school buses are fitted with seatbelts and maintained to the highest Tasmanian roadworthy standards. We also offer wheelchair-accessible buses equipped for both manual and electric wheelchairs. Our entire fleet undergoes regular safety checks and servicing to ensure reliable and safe transport for students.

4. How do I report a missed bus or late arrival?

If your child misses the bus or the bus is running late, please call our office directly on (03) 6272 2645 during business hours. You can also report issues through the TransportMe Passenger app, which provides live tracking. We investigate every report to improve our service and will communicate any known delays when possible. Early notification helps us assist your family more effectively.

5. What happens in bad weather or during school strikes?

In severe weather, we follow advice from the Department of Education and Roads Tasmania. Services may be cancelled or delayed for safety reasons, and we notify schools and parents where possible. During school strikes or closures, our regular contracted school runs are generally suspended. We recommend checking the TransportMe app or contacting our office for real-time updates.

6. Are your drivers police-checked and specially trained for school routes?

Yes — all our drivers hold current Working with Vulnerable People registration and have undergone police checks. They receive specialist training for school bus operations, including student behaviour management, route familiarisation, and emergency procedures. Our drivers are experienced, friendly, and committed to providing a safe and positive environment for students every day.

7. Can parents track the bus live?

Yes. Once your student has a TransportMe smartcard, you can track the bus in real-time using the free TransportMe Passenger app (available on Apple and Android). The app shows the current location of your child’s bus and estimated arrival times. This feature gives parents greater peace of mind, especially on days with heavy traffic or bad weather.

8. How far in advance do I need to book an excursion or school group camp transport?

We recommend booking school excursions and camps at least 4–6 weeks in advance to secure the best vehicles and availability. Popular dates (end of term camps, major carnivals) can book out early. Shorter notice is sometimes possible depending on our fleet schedule, but advance booking is strongly advised. Contact us with your group size, dates, and destinations for a prompt quote.

9. Do you offer transport for private and independent schools?

Yes — we are a contracted provider for both public and many private/independent schools across the Hobart and surrounding regions. We also provide charter services for private school excursions, sports teams, and camps. Our flexible fleet can accommodate different group sizes and requirements. Please contact us to discuss your school’s specific transport needs.

10. What is your policy for lost property on the school bus?

Any lost property found on our buses is taken to our Glenorchy office and logged. Parents or students can call (03) 6272 2645 to enquire about missing items. Unclaimed items are held for a reasonable period before being donated or disposed of. We recommend clearly labelling belongings (especially school bags, uniforms, and devices) to help them be returned quickly.